These Terms of Service govern your use of any services provided by Mrs Barker's Pet Services, as well as the use of the related website located at https://mrsbarkers.com.

By accessing https://mrsbarkers.com or booking any of our services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. Please read these terms carefully before booking with us. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Mrs Barker's Pet Services.

We, Mrs Barker's Pet Services, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 14 April 2024.

Pet Services

Consultations

Before any booking commences, a meet and greet is required to ensure the proposed booking is a good fit for both parties. This meeting comes at a small fee of $10, and is typically an appointment in which I will come to your home to meet you and your pets. If you prefer an alternative setting, a public location we are both comfortable with is also welcome. Consultations are conducted during the week and can take 10-30 minutes.

Cancellation Policy

We understand that changes in circumstances may necessitate cancellations or rescheduling on your part. However, due to the scheduling commitments we undertake to accommodate all clients, please be informed that booking deposits cannot be refunded.

Payment

• Bookings made on Public Holidays will incur a 50% surcharge
• For Pet Sitting and Wedding services, a 50% deposit is required to secure your booking
• For House Visits and Dog Day Out services, a 25% deposit is required to secure your booking
• All payments must be settled within 7 days of receiving a request to finalise an invoice. If payments are not made on time, your invoice may be subject to additional fees for late payment, and your booking may be suspended or cancelled.
• Clients who have outstanding invoices with us are barred from booking any services until payment has been made. At our discretion, we may ban these individuals from booking with Mrs Barker's Pet Services permanently.

Pet Sitting Bookings

• For the duration of the sitting service, the client must provide all food required for the pet(s). If we need to top up the pet’s food the client must reimburse us. A receipt will be provided in this case.
• Where the pet requires more attentive care such as medication administration or food prep, an additional fee will be discussed and added to the client’s invoice.
• We will remain at the client’s residence for the whole period booked, however we may need to leave for short periods to go to the shops, or to attend other bookings such as walks and house visits during the day. It is the client’s responsibility to ensure their pets can be safely left at home alone during these periods, or to inform us ahead of time that their pets are not to be left alone at any point - special arrangements will need to be made in this case.
• If the client chooses to return earlier than what has been previously arranged, we will offer the client credit for the remaining cost to use on any service - no refunds will be given.
• On the last day of the booking, our service ends at 12pm. If the client would like us to stay for longer, this will come at an additional cost and should be discussed beforehand.

Security and Entry

• We are not liable for any lost or stolen keys which have been left out for us. If a time to pick up keys prior to your booking cannot be arranged, we recommend leaving them in a lockbox for security.
• We accept no responsibility for any losses to the premises if the home isn’t properly secured during the service period.
• While staying in your home, it is unlawful to record us without our knowledge or consent. We advocate for measures which increase home security, we only require that we are also made aware of them.

Pet Safety

We will always use our best discretion in any incident that may occur, however it is the client’s responsibility to let us know of their pet’s behavioural concerns or triggers. In order for us to confidently carry out our services, it is vital to know any commands or information that can assist with keeping your pet’s experience positive. We are not liable for any self-inflicted wounds that are caused by itching, scratching, biting, gnawing, etc. due to allergies or any other type of pre-existing condition or acts of nature including snake bites, insect bites etc. If your pet fights with other animals, it is entirely the owner's financial responsibility.

Weather Conditions

For the most part, we subscribe to the "rain or shine" motto. However, we will always take the necessary precautions in extreme weather, which in some cases may result in an earlier arrival, later arrival, or cancellation. If a last minute cancellation occurs because of these circumstances, the owner will not be charged.

Public Liability Policy

• We agree to provide all services as contracted with the client in a reliable and trustworthy manner.
• The client is solely responsible for any and all costs associated with any and all emergency visits to a vet plus the additional time taken to do so.
• We shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
• We shall not be held responsible for fines levied by council, police or other authorities pertaining to animal behaviour and regulations.
• We shall not be held responsible for the retrieval of any missing animal.
• We shall not be held responsible for any complications pets may suffer or actions of pets while they are unattended.
• We accept no responsibility for negligence of any kind to home or pets where entry to premises is given to a friend, relative, neighbour or any other party, including but not limited to Real Estate Agents, Cleaners or Tradesmen.
• We accept no responsibility for any property damage or loss caused by an individual given access to the Client’s home or by the pet.

Website

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
2. remove any copyright or other proprietary notations from any materials and software on this website;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Mrs Barker's Pet Services provides;
5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use this website or its associated services in violation of any applicable laws or regulations;
7. use this website in conjunction with sending unauthorized advertising or spam;
8. harvest, collect, or gather user data without the user’s consent; or
9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Mrs Barker's Pet Services and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Mrs Barker's Pet Services at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Mrs Barker's Pet Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Mrs Barker's Pet Services or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Mrs Barker's Pet Services or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Mrs Barker's Pet Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Mrs Barker's Pet Services has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Mrs Barker's Pet Services of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts in this location.